GenC India Program
Cognizant
Analyst Trainee / Service Desk Role
Actively Hiring
💼
Analyst Trainee (Service Desk)
📍
PAN India
🏢
Digital Workplace Practice
🚀 2025 & 2026 Graduates Eligible
📅 Application Deadline: 15 July 2026
Job Highlights
Company :
Cognizant
Role :
Analyst Trainee
Function :
Customer / Technical Support
Location :
PAN India
About The Role
This is a Service Desk role where you will provide technical support to clients, troubleshoot IT issues, resolve service requests and ensure smooth functioning of systems and IT services.
Key Responsibilities
- Serve as first point of contact for IT support requests.
- Log, track and resolve Service Desk tickets.
- Troubleshoot hardware and software issues.
- Collaborate with internal IT teams for escalations.
- Maintain knowledge base documentation.
- Ensure issue resolution within SLA timelines.
Skills Required
Technical Support Service Desk IT Troubleshooting Customer Support Communication Problem Solving Ticket Management Knowledge Base ManagementEligibility Criteria
- 2025 & 2026 Graduates Eligible.
- 3-Year Full-Time Degree Required.
- BCA, BSc, BA, BCom, BBA, BVoc, BMS and related programs.
- Minimum 50% in X, XII, Diploma and UG.
- No standing arrears/backlogs.
- Must be willing to work from any Cognizant office location.
- Open to Indian Nationals and OCI candidates residing in India.
- Students pursuing full-time PG courses are not eligible.
Benefits & Perks
- No Service Bond.
- Higher Education Program with BITS Pilani.
- Digital Honors Program.
- Night Shift Allowance.
- Cab Facility for Pick-up & Drop.
- Rewards & Recognition Programs.
- Comprehensive Learning & Development.
Mandatory Documents
- Updated Resume (Maximum 2 Pages).
- Recent Passport Size Photograph.
- Academic Certificates & Mark Sheets.
- College ID Card.
- PAN Card.
- Aadhaar Card.
- Voter ID / Passport for Citizenship Verification.
GenC India Program
Generation Cognizant (GenC) is an entry-level hiring initiative designed to help graduates build successful careers through structured learning, technical training, higher education opportunities and accelerated career growth programs.