Zoho
Technical Support Engineer
Job Highlights
Role Overview
As a Technical Support Engineer at Zoho, you will provide voice-based technical support to domestic and international customers while helping businesses resolve software issues efficiently. You will work closely with engineering teams to deliver excellent customer experiences and improve product documentation.
Key Responsibilities
- Provide inbound and outbound voice support to customers.
- Build strong customer relationships through clear communication.
- Deliver first-time resolution for customer issues.
- Troubleshoot software and technical problems.
- Work closely with technical and product teams.
- Escalate complex issues for faster resolution.
- Identify documentation gaps and improve help guides.
- Maintain high customer satisfaction levels.
Eligibility & Requirements
- Excellent verbal communication skills.
- Strong listening and customer service abilities.
- Good understanding of software and IT fundamentals.
- Problem-solving and troubleshooting skills.
- Customer-first mindset.
- Ability to work independently and in teams.
- Willingness to work rotational and night shifts.
Required Skills
- Technical troubleshooting.
- Communication skills.
- Customer support.
- Analytical thinking.
- Problem-solving.
- Team collaboration.
- Time management.
- Attention to detail.
Why Join Zoho?
- Work with one of India's leading software companies.
- Learn directly from experienced engineers.
- Career growth opportunities.
- Collaborative work environment.
- Exposure to global customers.
- Continuous learning and skill development.
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